SERVICES & REPAIRS
Bert’s Vacuums offers a variety of in-store and on-location services to keep your cleaning equipment performing for years to come or installing that custom central vacuum system.
With a huge inventory of quality replacement parts and accessories for many makes and models, you can depend on the vacuum specialists at Bert’s Vacuum to have the right parts for efficient vacuum repairs. We repair and service a wide variety of vacuums and commercial floor care equipment. Equipment brought to Bert’s Vacuums are considered In-store repairs. Equipment that requires Bert’s Vacuums to send a technician to the customer’s equipment location is considered On-site repairs. Customers that purchase equipment through us and/or those that choose to sign-on with a Preventative Maintenance Program (PM-program) enjoy reduced rates and priority in the In-store Repair Queue and On-Site Repair schedule.
Bert’s Vacuums will attempt (but not guarantee) to accommodate those customers from out of town on the day they are in town. This is based on current workload and the availability of parts.
When an item is dropped off at Bert's Vacuums it is automatically entered into the repair queue. Care is taken to record the make, model, serial number and any accessories that were dropped off with the repair. You will have the option of receiving updates via text message or with a phone call.
Equipment can not always be transported to Bert’s Vacuums for service or repair. In this case a service call is booked for a technician to come on-site to perform the repair. Service calls are booked from 9:00am – 2:00pm, Monday thru Friday and are based solely on the technician’s schedule. Exceptions to this would be a PM-Program where the PM-Program allows for same day service. In cases such as this the technician’s schedule may change to accommodate, and potentially other appointments may need to be rescheduled.
Protect your investment with a Preventative Maintenance Program (PM-Program). A properly maintained machine will last longer, work better, and have a higher resale value if/when it comes time to move on. Other benefits to a PM-Program are:
- Discount on parts
- Discounted repair service rates
- Rates are locked in for the duration of the PM-Program
- Priority repairs
- Decrease downtime
- Free training during any service visit
- Free on-site advice from a trained service technician
- Free yearly report summarizing all work performed
- Sign up for 3 years and enjoy an additional 10% off PM-Program rates