Reservations are not required, but highly recommended. We would hate for you to show up ready for a fun day on the water only to find all of our boats have been rented or shuttles full. If you make a reservation with payment and something comes up where you cannot make it, we prefer to keep the payment on your account to be used on another day. If you request a refund, there will be a cancellation fee equal to 10% of your total payment. A 10% cancellation fee also applies to Groups (8 or more people) with a $50 deposit who cancel 7 or more days prior to their trip date. If canceling within 7 days of the Group trip date the $50 deposit will be forfeited. Once your paddle hits the water, there are no refunds or credits.
Paddling is considered a wilderness experience so we expect you would paddle in the rain. Dress for the weather, and bring rain gear for your trip. We are not able to pick you up on the river early from your trip if it starts raining. We do sell rain gear, convenience items and other necessities in our store.
If there is lightning, severe weather, or concern for safety on the day of your departure, we will not put you on the water. If there is any question about the weather or safety on the day of your departure, call us before coming to check the status of our trips and rentals.
Lightning Safety Tips
There is a chance you'll find yourself on the river when a summer storm rolls through unexpectedly. Here are some tips to help you come through the experience unscathed.
The Following Lightning Safety Guidelines Have Been Adapted and Excerpted from "The National Outdoor Leadership Schools Wilderness Guide" by Mark Harvey (1999)